Please review this policy before you order. Delivery times are typical averages, not guarantees.

Where we ship

We ship within the United States only. We are an online-only jeweler with no physical store — every order ships to you, and all returns and repairs are handled by mail.

Shipping cost

• Free standard shipping on U.S. orders of $100.00 or more. Orders under $100.00 are charged a standard shipping rate, calculated and shown at checkout.
• Additional shipping methods (faster/expedited options) are shown at checkout with their live prices, based on your address and the method you choose.
• All prices on the site are in U.S. dollars.

How long it takes

Your total delivery time is processing time (while we prepare your piece) plus transit time (while the carrier moves it to you).

Processing time (before your order ships)

Processing time differs between fine jewelry and fashion jewelry, and increases when a piece is engraved or a ring needs resizing:

Transit time (standard method)

Standard shipping typically arrives in about 5–7 business days after your order ships.

These are typical times, not guarantees

These are typical/average times. Real-world delivery depends on the carrier, the weather, and world events beyond our control, so we are not able to guarantee a delivery date. Carrier delays can occasionally add time.

Payment clearing (ACH and wire orders)

Card, wallet, and PayPal orders are processed at checkout. Orders paid by ACH bank transfer or wire do not ship until the funds have fully cleared to our account. We begin processing those orders once payment clears.

Signature confirmation on higher-value orders

For your protection, any order with a merchandise total of $1,500.00 or more ships with signature confirmation required — always.

• If you choose our standard shipping method, we cover the cost of signature confirmation — there is no extra charge to you.
• If you choose a faster or different method, a small, clearly labeled signature-confirmation charge (currently $8.00) is added at checkout so you can see exactly why your total changed.
• If the method you pick already includes signature service, there is no additional charge.

Orders that ship in more than one package

Some orders may arrive in more than one shipment and on different days. We work with multiple suppliers, so items on a single order can ship separately. If your order splits, each package is tracked on its own and you will receive tracking for each one.

Tracking your order

Once your order ships, we send tracking updates. You can receive these by email and, if you opted in, by text message. (Text updates use the SMS program described in our Terms & Conditions and Privacy Policy; message and data rates may apply, and you can reply STOP at any time.)

High-value concierge service

For an especially high-value piece (currently pieces at or above $10,000), we're happy to assist you personally to arrange purchase details, insured shipping, and delivery. You can reach us by email, text, or phone — see the product page or Contact Us. This is a service offer, not a purchase condition.

Carrier note

We select shipping carriers to balance speed, cost, and insurance for the value of your order. Carrier options and names may change over time; the promises in this policy — free-shipping qualification, processing times, signature protection, and tracking — apply regardless of which carrier is used for a given shipment.

Questions

Contact our team:

• Email: sales@chaneysjewelry.com
• Phone: (850) 293-2350, Monday–Friday, 10:30 a.m.–6:00 p.m. ET
• Mailing address: Chaney's Jewelry, 120 Chiefs Way, Suite 1 #43, Pensacola, FL 32507.